Refund & Cancellation Policy

This policy explains how cancellations, transfers and refunds work for Sort Hunt Academy services. For any refund or cancellation matter, contact sorthunt.support@gmail.com — this is our official channel for payment and registration issues.

Change of Mind

If you simply change your mind after purchasing, we generally do not provide a cash refund. Where reasonably possible, we may allow you to transfer your registration to another upcoming session or another applicable service, subject to availability and approval.

If You Cannot Attend

If you cannot attend the scheduled session, please contact sorthunt.support@gmail.com before the session whenever reasonably possible. We may transfer your registration to another available session, subject to availability.

Issues With Your Own Setup

If your own internet connection, device, browser, software, electricity or personal technical setup prevents attendance, this will generally not qualify for an automatic refund. Where reasonably possible, a transfer to a future session may be offered.

If Sort Hunt Academy Cancels

If we cancel a session, you will be offered the option of:

• A refund, or
• A transfer to another suitable session

as applicable.

Technical Problem on Our Side

If a significant technical issue on Sort Hunt Academy's side prevents the service from being delivered, we will provide an appropriate remedy — a replacement session, a transfer or a refund — depending on the circumstances.

Third-Party Technical Failure

If the issue is caused by a third-party platform, payment or service provider, we will make reasonable efforts to resolve or reschedule the service.

Payment Debited but Registration Failed or Pending

If your bank account, card, UPI or payment method has been debited but your registration or payment status appears failed or pending, please do NOT immediately make another payment.

Instead, contact sorthunt.support@gmail.com with your payment/transaction reference so we can verify the status first. This protects you from duplicate-payment risk.

Duplicate Payment

If you accidentally make two successful payments for the same service, the duplicate transaction will be verified and handled through the applicable payment/refund process.

Refund Processing

Approved refunds are processed through the applicable payment gateway/payment method. The time taken for the money to appear in your account may depend on the payment provider, bank or payment method.

Serious Misconduct

Where legally permissible, serious misconduct, fraud, unauthorized distribution, abuse or deliberate misuse may affect eligibility for transfer or refund. Nothing in this policy overrides your mandatory consumer rights under applicable law.

Contact

For refund, cancellation or payment verification requests, email sorthunt.support@gmail.com with your transaction/payment reference.